Welcome to Facebook Live Chat PrestaShop 1.7 Module! We would like to thank you for purchasing Facebook Live Chat PrestaShop 1.7 Module! We are very pleased you have chosen Facebook Live Chat PrestaShop 1.7 Module for your website, you will be never disappointed! Before you get started, please be sure to always check out this documentation.


Compatible with PrestaShop:

PrestaShop 1.7.x


PrestaShop 1.7 Help:

System Requirements

Installation Guide

Online PrestaShop 1.7 guide

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This Prestashop module provides live, instant and personalized customer support with Facebook messenger live chat module. Answering customer questions instantly can help you build trust and provides opportunities to upsell.

Key Features

  • Live chat with customers right on your store
  • Offer a convenience and effectiveness communication channel
  • Boost up customer satisfaction
  • Just need to provide your facebook page app Id
  • Able to select any color for the icon
  • Super easy and simple to install, no coding required.
  • Work seamlessly across the devices

To install the module follow the instructions below:


Prepare Installation

We recommend you to duplicate your live store on a development store and try installation on it in advance.

Backup PrestaShop files and the store database.

Disable all cache related section that you have in your PrestaShop.


Module Installation

1. Download module package (ht_fbchat.zip) from your my account page

2. Go to the Back-Office: Module manager > Upload a module.

Prestashop Module Installtion

3. Drop the zip file or click on select file.

Prestashop Module Installtion

4. Go ahead wait for PrestaShop to complete the installation process. After a few seconds, that Configure button will be show.

5. Click on Configure button, and you will get configuration page for Facebook Live Chat.

Prestashop Module Installtion

Set the configuration options in the Configuration Page.

Facebook Live Chat Configuration

These are the configuration that affect google custom search accessibility, control layout and other functional aspects.

  • Enable Facebook Chat: Switch Yes/No to Enable/Disable it.
  • Page ID: Enter the Facebook Page ID.
  • Theme Color: Set the theme color for the Facebook chat window
  • Chat Minimized: Switch Yes/No for Minimized/Maximized chat window
  • Logged in Greeting Message: The greeting text that will be displayed if the user is currently logged in to Facebook. Maximum 80 characters.
  • Logged out Greeting Message: The greeting text that will be displayed if the user is currently not logged in to Facebook. Maximum 80 characters.
  • Now, Click the "Save" button.

Note: Please don't forget to add the domain in white list on Facebook messenger. In your Facebook Page go to Settings > Messenger Platform > White-listed domains and add your Domains.


Now the general options for Facebook Live Chat are configured.

See the screen-shot of our demo:

Snowfall Effect Configuration

Please, if you have any questions, run into any issues or just need some help, do not hesitate to contact us via our Support Center.
We believe in providing the best support possible, and we monitor our Support center just about 24/7.

Your feedback is absolutely welcome!