Frequently Asked Questions
What Type of Services Do You Provide?
We offer wide array of services to serve your needs. We can develop custom solutions, install, migrate and design web store from scratch.
Can I Install Extension On Development Site For Testing?
Yes, you can use our extension single licensed purchased for 2 domains.
1. Test environment
2. Live environment
What Is Your Refund Policy
You can claim refund with 30 days of purchase. You refund request will not be entertained after 30 days. HiddenTechies do not provide refund for installation service & custom work. For more details please read our Terms & Conditions.
What Kind of Payment Methods Do You Support?
We support PayPal for payment method.
How Do I Get Extension Upgrades?
Go to my account section and download the latest package of extension.
Do you offer hosting for Magento 2 themes?
No, we don't offer, but we have a few Magento 2 hosting recommendations listed here.
Do You Provide Install Guide?
Yes, Our premium products include installation guide providing step by step instructions for installation.
Are Your Extensions Compatible with Different Browsers?
Yes, our extensions are compatible with all major browsers. If you face compatibility issue with any browsers please contact our support team at firstname.lastname@example.org.
When I Purchase My Product, how do I Get It?
A download link is provided at your account right after you purchase an extension. To download your product, click on the link.
What is the Procedure of Reporting a Bug?
You can report by creating a ticket from the support section at HiddenTechies and wait for specialist to respond to the ticket. Please do not send emails regarding it as we do not reply to queries via emails.
What are Your Rates for Custom Development?
Our rates are $13 per hour.
Do you provide support?
Technical Support is provided on our Support Desk via tickets, and you should not expect it via Facebook, Twitter or any other means. This is the quickest and most efficient way for anyone who has purchased a theme package to receive support.Moreover, the support that we offer shall include common issues and bugs that might occur, and not necessarily customization of any themes. Support for users of the our free products is not guaranteed but is provided when possible.