Support agents that hold their own.
Decagon builds AI support agents for large consumer businesses\, handling complex multi-turn conversations across chat\, email and voice with detailed analytics on what each conversation did.
It has grown quickly by resolving the kinds of issues earlier chatbots simply escalated. Pricing is quoted and the buyer is a support organisation with serious volume — this is not a widget you install on a small store.
Quick Information
Platform
Web
Pricing
Custom (contact sales)
API
Available
Category
Customer Support
Pros and Cons
Pros
- Handles complex multi-turn conversations
- Chat\, email and voice in one platform
- Detailed conversation analytics
- Strong resolution rates
- Rapid enterprise adoption
Cons
- No published pricing
- Enterprise implementation project
- Not viable for small teams
- Requires good existing help content