Triage as well as resolution.
Forethought resolves what it can and\, crucially\, routes the rest properly — predicting priority\, sentiment and the right team for tickets a human still needs to handle.
Most AI support tools optimise deflection and treat escalation as failure. Forethought treats routing as half the job\, which is realistic: some tickets should reach a person quickly and correctly. Pricing is quoted.
Quick Information
Platform
Web
Pricing
Custom (contact sales)
API
Available
Category
Customer Support
Pros and Cons
Pros
- Resolution and intelligent triage
- Predicts priority and sentiment
- Works with major helpdesks
- Agent assist for human staff
- Realistic about escalation
Cons
- No published pricing
- Mid-market to enterprise focus
- Needs historical ticket data to tune
- Setup takes time