AI layered onto a mature helpdesk.
Freddy adds an autonomous AI agent\, an agent-facing copilot and analytics to Freshdesk — with the first 500 agent sessions included on every plan\, which is unusually generous as a starting allowance.
Including real usage rather than a token trial lets you measure deflection on your own tickets before committing. Beyond that it is $49 per 100 sessions\, and the Copilot is $29/agent/month — so model both against your volume.
Quick Information
Platform
Web, iOS, Android
Pricing
Paid (from $19/agent/mo)
API
Available
Category
Customer Support
Pros and Cons
Pros
- 500 AI sessions included on every plan
- 14-day Enterprise trial on signup
- Copilot assists human agents
- Mature underlying helpdesk
- Transparent per-session overage
Cons
- Copilot is $29/agent on top
- Session overages add up quickly
- Insights limited to Enterprise
- Add-ons make total cost hard to model