Customers\, not tickets — as the data model.
Gladly organises support around the person rather than the case: one lifelong conversation per customer across every channel\, with AI handling routine enquiries inside that same thread.
For brands where the relationship is the product — retail\, travel\, hospitality — that continuity is the point: no repeating yourself to a new agent. It is priced for consumer brands with real volume and quoted rather than published.
Quick Information
Platform
Web, iOS, Android
Pricing
Custom (contact sales)
API
Available
Category
Customer Support
Pros and Cons
Pros
- Customer-centred rather than ticket-centred
- One continuous conversation per person
- AI inside the same thread
- Strong for relationship-led brands
- Omnichannel by design
Cons
- No published pricing
- Demo required to evaluate
- Aimed at brands with real volume
- Different model takes adjusting to