Support pricing that finally makes sense for ecommerce.
Gorgias is a helpdesk built specifically around online stores — it reads order data\, processes refunds and edits orders from inside the ticket — with an AI agent on every plan that you pay for only when it resolves a conversation.
Two things make it unusual: the helpdesk scales by ticket volume rather than per agent\, so adding staff costs nothing\, and the AI is billed on outcomes. For a store with seasonal support spikes that combination is materially cheaper than seat-based rivals.
Quick Information
Platform
Web, iOS, Android
Pricing
Paid — helpdesk by ticket volume + AI per resolution
API
Available
Category
Customer Support
Pros and Cons
Pros
- Priced by tickets\, not per agent
- AI billed only on resolutions
- Order actions inside the ticket
- Built specifically for ecommerce
- Voice and SMS add-ons available
Cons
- Exact tier pricing not published on the page
- Ticket-based pricing punishes volume spikes
- Add-ons billed separately
- Less general-purpose than a standard helpdesk