Support software that stays out of the way.
Help Scout is a shared inbox and knowledge base built around plain email — customers never see ticket numbers — with AI Assist\, AI Drafts and AI Summarize on every paid plan.
That deliberate simplicity is why small teams choose it over heavier platforms. The AI Answers add-on is billed at $0.75 per resolution with a three-month free trial of unlimited resolutions on new accounts\, and there is a genuine free plan for 5 users.
Quick Information
Platform
Web, iOS, Android
Pricing
Free + Paid (from $25/user/mo)
API
Available
Category
Customer Support
Pros and Cons
Pros
- Genuine free plan for 5 users
- AI features on every paid plan
- Customers never see ticket numbers
- AI Answers billed per resolution
- 3-month free trial of unlimited AI resolutions
Cons
- Per-user pricing adds up
- AI Answers billed separately
- Fewer automation features than enterprise platforms
- Pro requires a demo