Can an AI agent actually handle your support?
Tidio is live chat with Lyro\, an AI agent that answers customer questions from your own help content and hands off to a human when it cannot.
The number that matters is resolution rate — how many conversations Lyro closes without a human. On common repetitive questions it is genuinely effective\, which is most of an ecommerce support queue. Feed it thin documentation and it will disappoint. The free plan is enough to measure this for yourself before paying.
Quick Information
Platform
Web, iOS, Android
Pricing
Free + Paid (from $24.17/mo)
API
Available
Category
Customer Support
Pros and Cons
Pros
- Free plan large enough to properly evaluate
- Lyro AI answers from your own help content
- Clean handoff from AI to human agents
- Native ecommerce integrations
- Mobile apps for agents
Cons
- Conversation-based billing adds up as you grow
- Resolution quality depends on your documentation
- API access only on higher plans
- Add-ons stack up on top of the base plan